Q&A

❓ Frequently Asked Questions (FAQ) – KOMPRATU

📦 1. When will my order be shipped?

We process all orders within 1–3 business days (excluding weekends and holidays).
Once your order is shipped, you will receive a confirmation email with tracking information if available.

🚚 2. What are the shipping times?

Delivery times vary depending on your location:

  • Local (e.g. France): 2–5 business days

  • Europe: 3–7 business days

  • International: 7–14 business days

Note: Delivery may be delayed during peak seasons or due to customs.

💳 3. What payment methods do you accept?

We accept the following secure payment methods:

  • Credit/Debit Cards (Visa, MasterCard, etc.)

  • PayPal

  • Apple Pay, Google Pay

All payments are processed securely. We do not store any payment information.

🔁 4. Can I return or exchange an item?

Yes! You have 14 days from the date you receive your order to request a return or exchange.

Items must be:

  • Unused and in original condition

  • In original packaging

To start a return, email us at kompratushop@gmail.com with your order number and reason for return.
Please check our Return & Refund Policy for full details.

❌ 5. What items are non-returnable?

The following items are not eligible for return:

  • Personalized or custom-made products

  • Gift cards

  • Items on sale (unless defective)

  • Opened hygiene products (e.g. cosmetics, underwear)

🧾 6. How can I track my order?

As soon as your order ships, you'll receive a confirmation email with a tracking number (if tracking is available for your shipping method).

You can track your order using the link in the email or by contacting us at kompratushop@gmail.com.

📨 7. I didn’t receive my order. What should I do?

If your order hasn't arrived after the estimated delivery time:

  1. Check your tracking link

  2. Check with your local postal service

  3. Contact us at kompratushop@gmail.com – we’ll help you locate or replace your order if needed.

🌍 8. Do you ship internationally?

Yes, we offer international shipping.
Shipping costs and delivery times vary based on destination and will be calculated at checkout.

🛠️ 9. What should I do if I received a damaged or wrong item?

We're very sorry! Please email us at kompratushop@gmail.com within 48 hours of receiving your order, including:

  • Your order number

  • A clear photo of the damaged or incorrect item

We’ll offer you a replacement or refund based on your preference.

❓ 10. Still have questions?

No problem — our team is here to help!
Just email us at kompratushop@gmail.com and we’ll get back to you as soon as possible.

KOMPRATU – Simplify Your Shopping.